Privacy policy

Última modificación: 14 de junio de 2015


Please read this Privacy Policy carefully to understand how your Personal Information will be treated when you use our website.


Henkel reserves the right to modify this Privacy Policy at any time to adapt it to legislative, doctrinal, jurisprudential, industry practices or commercial policies of Henkel. In these cases, Henkel will announce on this website, the changes introduced with reasonable anticipation of its implementation. Continuing to use the Henkel website after any changes to this Privacy Policy have been made will mean that you have accepted such changes.If you have any questions regarding our privacy practices, please contact us through the Contact / Address menu located at the bottom of the window.Henkel will make reasonable efforts to immediately investigate any complaints you may have regarding our Privacy Policy or our use of your Personal Information.


1. General

Henkel respects the privacy of all individuals who visit our website. This Privacy Policy reflects the information that Henkel collects and how we will use that information. Henkel wishes to provide you with maximum control at your fingertips over the information that personally identifies you. When you request it, Henkel,

(a) allow you to access your personal information;

(b) remove your Personal Information from our database; and,

(c) will correct the Personal Information that you have stated to be wrong. This privacy policy does not apply to other websites that can be accessed through links on the Henkel website.


2. Personal Information

When you visit our website, we will not collect any Personal Information about you (such as your name, address, telephone number, identification number, billing and shipping information, information about your letter of credit or email address) unless that you voluntarily provide it. By using our website, you accept and agree to accept the terms and conditions of our current Privacy Policy as explained in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, please do not provide any personal information to Henkel through this website.

3. Processing or personal data.

Henkel provides users with the appropriate technical resources so that, in advance, they can access this Privacy Policy and can give their consent so that Henkel proceeds to the automated processing of their personal data. As for the electronic data collection forms of the website, except in the fields where otherwise indicated, the answers to questions about personal data are voluntary, without the lack of response implying a decrease in quality or quantity of the corresponding services, unless otherwise indicated.

When you voluntarily provide us with personal data, you are authorizing us to use such Personal Information in accordance with the terms and conditions of our Privacy Policy.

The user guarantees that the personal data provided to Henkel are truthful and is responsible for communicating any changes therein.

Henkel can save and process your personal data to better understand your needs and the way in which we can improve our products and services, and we can use your personal information to make contact with you, for example, to personalize the information of the products or services that we offer, to be able to send marketing or promotional materials or to respond to your comments or requests for information. In any case, Henekl does not sell, rent or transfer personal information for any consideration.

Any changes to this Privacy Policy will be published on this web page. This allows you to know at any time what information we are saving and how we collect and use that information.

4. Security Henkel.

Undertakes to treat your Personal Information with privacy, confidentiality and security and to protect your personal data through all technical means at your disposal from loss, misuse, unauthorized access, alteration and destruction. Companies outside Henkel that have access to your personal data in relation to the services provided to Henkel will be required to keep the information confidential and will not have permission to use this information for any purpose other than performing the services they are performing for Henkel. By providing us with your information, you agree that the aforementioned companies outside Henkel may have access to your personal data due to the services that these companies provide to Henkel. In some cases, we will need to transfer your inquiries to companies affiliated with the Henkel Group. Also in these cases your data will be treated confidentially. Henkel may disclose personal data if it is duly required by law, court or competent authority. 


5. Minors.

Henkel asks parents or guardians to inform minors about the responsible and safe use of their personal data when they participate in online activities. Henkel does not intend to collect Personal Information from persons under 18. When necessary, Henkel will give specific instructions to minors so that they do not provide personal data in our advertisements or websites. If the minor has provided us with personal data, the minor's parent or guardian must contact us through our postal address detailed in this Privacy Policy if you want us to cancel such information from our records. We will dedicate all reasonable efforts within our reach in order to cancel the information of the minor from our databases.

6. Non-personal information collected automatically.

Our web service automatically collects certain non-personal information about the use of our website that is stored on our servers for exclusively internal purposes, such as facilitating your visit to our website, improving your online experience or for statistical access purposes . Examples of this type of non-personal information include the name of your Internet service provider, the type of Internet browser or operating system used by you and the domain name of the website from which you have reached our site or ad. . In case of transfer of data to an external service provider, technical and organizational measures will be applied in order to guarantee a transfer in accordance with the provisions on data protection. When you see one of our web pages, we may store certain information on your computer in the form of a "cookie" or similar that will help us in various ways, such as allowing us to adapt a web page or ad to your interests and preference. In most Internet browsers you can delete "cookies" from your computer's hard drive, block all "cookies" or receive a warning before a "cookie" is installed. Please refer to your browser instructions or help screen to learn more about the operation of these functions.

7. Facebook Social Plugins

Our websites must be equipped with connections from the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").These particular connections should be the "Like" button on Facebook. If you access any of our pages that are equipped with these connections, your internet browser will connect directly to the Facebook servers and the connection will be displayed on the screen through a communication with your server. The connection will inform the Facebook server of our web pages that are visited.

If you are a member of Facebook and are registered to a Facebook user account when you visit our website, Facebook will inform your Facebook user account. By using these connections (for example, “like” or write a comment), this information will also be transmitted to your Facebook user account; Additional information on the collection and use of this data made by Facebook and on the rights and possibilities that are available to protect your privacy in this context can be found in the data protection information of Facebook.To prevent Facebook from relating the visit to our page to your user account you must disconnect your user account before visiting our websites.